“Fantastic. Patient was at ease and appointment relaxed. Patient wants to see Hui Hui again for procedure” – NHS Teaching Hospital
Our confidential medical & hospital interpreting services offer our exceptionally helpful and supportive interpreters for in- and outpatient wards and clinics, GP surgeries, residential & community healthcare, and for the Mental Health sector. Our professionally-qualified CRB/DBS-cleared interpreters are available in most languages – including BSL and SSE – and also offer low-cost patient reminders. We’ll work with you for cost-saving interpreting grouping as far as possible, and we also offer professional medical translation services, including Braille transcription, to further assist your staff and patients.
“We consider your company to be the benchmark of best practice” – NHS Trust
Weak or clumsy medical interpreting will often deter patients who have poor English from attending appointments. Where they do attend, the medical outcome will often be less than optimal because of flawed communication.
The majority of DNAs occur because patients fail to understand their appointment, forget it, or do not believe they’ll be understood.
DNAs are both an expensive strain on your resources, and deprive other patients of access. We offer in-language prompts (via text or call) that not only remind patients of their appointment but also reassure them of good interpreting. As a result DNAs are much less likely. More info is in our Medical Interpreting Brochure (PDF, 158kb)
Healthcare environments are scary places, especially when you can’t communicate well. By ensuring easy communication between patient and care professional, our helpful and highly-professional medical and hospital interpreter services help your health professionals to achieve more effective consultations. That additionally makes patients more likely to follow medication and to attend follow-up appointments.
For the healthcare professional more effective consultations help to achieve better medical outcomes and also release more time to see more patients. Alongside that, less wasted time improves utilisation of valuable medical assets.
And looking at the bigger picture, better patient trust, outcomes & user satisfaction mean more recommendations, and as a result better rankings.
Because with our 25 years’ experience we’ve built an exceptional interpreter network across the UK in over 100 languages. Because our friendly team has delivered 1000’s of hours of much-complimented interpretation to private and public healthcare in surgeries, clinics, hospitals, social care, and the Mental Health sector. And because we’re recommended.
Here’s just some reasons why:
“We consider your company to be the benchmark of best practice”
“Lifeline have consistently proven a reliable and professional supplier. We’ve never experienced a single problem in over 100 assignments…”
“This is a fantastic and professional service that responds immediately…”
“Your company always provides a fantastic service!”