December 18, 2014

UK Embassy Stepped in to Save Tender Submission after Mail Fail

Preston-based Lifeline Language Services has won a £250,000 tender for translation and transcription services for a major EU legal department. With the project running for two years from November 2014, Lifeline will deliver language support for the department’s legal cases right across Europe. But it so nearly didn’t happen…

Managing director Lynn Everson says: “We had already handled some thousand pages and ten languages for this client following a previous smaller tender win, and so selection for this next, much bigger, phase is really exciting. We know this time we were up against tough competition from other big players right across Europe. However, the tender authorities seem to have recognized our exceptional capability and experience in translation and transcription in their languages. The award notification says our submission scored 97% against the tender’s technical criteria.”

british embassy plateThe company has further cause for celebration as a “logistics chain failure” “somewhere in Europe” meant the tender submission almost didn’t arrive in time for the deadline. The company eventually called upon the UK Embassy for help, which was able to deliver the crucial documents – in an Embassy car – with just ten minutes to spare.

Lifeline customer manager Alex Millward explains: “Despite being despatched in plenty of time, the vital tender documents disappeared somewhere in transit between Preston and their destination.  We were checking constantly whether the documents had arrived and, as time was ticking by, we realised they probably wouldn’t get there in time, which would mean instant disqualification. The client had already told us they wouldn’t accept an emailed version, even in these circumstances. Then we had an idea that the local UK Embassy may be able to help. We tracked down the number, called and explained the situation, and the Embassy staff were great. We emailed the documents across to them, where they were printed off, bound and packaged, then labelled to the EU’s requirements and bundled into an Embassy car to arrive with literally ten minutes to spare.

“Needless to say, a large bouquet will shortly be winging its way to the Embassy in question, with grateful thanks from a very pleased Lifeline Language Services!”


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