The difference language can make - when done properly.

- where the accent's on success!

Winning words - ways language has benefited our clients

UK Freefone0800 783 4678  Intnl  0044 1772 558858

email ... our winning language team at info@lifelinelanguageservices.co.uk

UK Freefax 0800 328 4149 Intnl Fax 0044 1772 558878

The real benefits of language to business are often not appreciated. We thought some examples of real successes we have delivered (and are still delivering) would help illustrate what language can do for your business. But if what you really need isn't here please ask - only a small sample of our track record can be here! For solutions for your problem please contact us!

		Supply chain		Business development
		Major projects		Recruitment
		SME		Strategy roll-out
	Supply Chain
	Spending £100's on language saved a client £10,000's (and his customer base). Single-source French material constantly clogged the machine; maintenance and production costs soared, while delivery times extended and customers left. Repeated complaints (in English) to the supplier made no difference. We compiled a procurement specification in French, and invited the supplier to visit the factory and discuss the problem. Through an interpreter, communication was accurate and easy and the supplier at his ease. By the end of the day the supplier understood the problem, wanted to resolve it, and was seeking to improve his product for this application.
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	Major Projects
	British expertise is in demand for major engineering and infrastructure projects, and we work with clients on projects worldwide. Over one 3 year project we deliverered total interpreting and translation for hundreds of thousands of words, with glossary management and proof reading. We provided our client with full cost modelling and budget control, managed via regular project reviews. Our client's ability to work in his customer's language, and respond quickly to them, brought him credibility value massively higher than the cost of the language services. Got a major project abroad and are concerned about handling the language? Don't be. Talk to us.
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	SME
	... clients form a large part of our business, across most sectors and sizes. They need flexible, affordable providers willing to go the extra mile with them, giving the extra effort every SME knows is key to success. As a successful SME ourselves, we really, really understand this. Our assistance has ranged from the sublime (translating children's stories into Japanese) to the ridiculous ("My driver's been arrested and my truck's impounded somewhere in France - can you find them for me?" - we did, of course!). If you work across borders (or want to), almost everything you do will be easier and more effective by removing the language barrier. Minimal language expenditure to ease communication opens doors and often prevents problems before they arise, as well as giving access to new markets and supply chains. We source and sell GLOBALLY - let us help you do the same!
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	Business Development
	In business, we buy and sell. The more we sell, and the less we spend, the more successful we are. Language opens new markets and opportunities to you. We can't find a market for you, but we can provide marketing calls, partner communication, product localisation and export documentation. Language can access novel efficient supply chains, exceptional cost-effective services suppliers, goods and logistics, and extraordinary service levels. We've been key to many development strategies and received many compliments on the way. With extensive in-house expertise in business, manufacturing and logistics, let us help you optimise language deployment as part of your strategy.
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	Recruitment
	As your business develops internationally, in-house language skills become vital. With a sales team speaking your customers' languages you'll win more orders; buyers who speak suppliers' languages negotiate better; but how do you recruit good foreign language personnel? Firstly, advertise in the language you want - get the ad translated. Secondly, check the CV's you receive are fluent - get the standard of written language checked by a translator. Thirdly, test candidates' language skills; make language part of the interview itself - if you don't have resource in-house, use an interpreter. (This can often be done by telephone, saving time and expense). Recruitment is one of the more expensive mistakes you can make, not just in direct costs of hiring and firing, but in the damage that you can do to your business. Employees bring enough problems - at least let us remove the language risk!
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	Strategy Roll-out
	Strategy is core to business success; to implement strategy internationally means overcoming the language barrier. When one of the Europe's largest manufacturers needed to roll-out their European Environmental, Health and Safety strategy across 10 countries they asked us. With their management team and consultants we developed an integrated translation, training and interpreting programme, fully cost-managed, using our European language partners to combine external training and client's in-house trainer development to roll-out their requirements over a 2-year programme. Developing, delivering and project-managing the entire language content of the roll-out left our clients free to concentrate on content and goals, while we took care of delivery and cost control.
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